Software field guide
How to Read an MRI Software CAM Reconciliation Statement
MRI Software guide for partner firms. Review statement fields, red flags, and common overcharge patterns before client delivery.
Use this page to brief a client, ask for the right exports from the client statement, and decide which CAM charges need partner review. CAMAudit stays behind your firm. Your firm reviews and signs.
How the system shapes the bill
MRI Software is an enterprise-grade property management platform used by institutional owners, fund managers, and large commercial operators. Because MRI is highly configurable, two tenants in different buildings may receive completely different-looking CAM statements. The platform supports multiple expense pools, complex pro-rata structures, and customized GL account hierarchies, which creates significant opportunity for errors to hide in the configuration.
Fields to request
GL Account Code
A numeric general ledger account code assigned by the landlord's accounting system. MRI statements frequently display codes like "5420" or "6200" without always providing a plain-language description in the same row.
Description
The account description corresponding to the GL code. In MRI statements, this field may use internal shorthand (e.g., "CTRCT SVCS" for Contract Services) that is not immediately meaningful to a tenant.
Annual Total
Total expenses posted to this GL account for the reconciliation year. This is the gross amount before the client pro-rata share is applied.
the client pro-rata % Share
the client's allocated percentage of this expense pool. In MRI, different expense categories may be in different pools with different pro-rata percentages. the client's tax pool percentage may differ from the client CAM pool percentage.
the client amount Due
the client's allocated dollar amount for this line item, calculated as Annual Total multiplied by the client pro-rata % Share.
Pool
The name of the expense pool this line item belongs to. MRI supports multiple pools (CAM Operating, Insurance, Tax, Specialty). Each pool has its own denominator and tenant participation list.
Capital Reserve
A line that may appear if the landlord has set up a capital replacement reserve pool. Most leases prohibit charging reserves as current-year operating expenses. This line should be scrutinized carefully.
Red flags to review
GL codes appear without descriptions
MRI statements configured to output only numeric GL codes, with no corresponding description column, make it impossible for tenants to identify what each charge covers. Request the GL account listing that maps all codes to descriptions and demand that future reconciliation statements include plain-language descriptions.
Multiple pools with different pro-rata percentages
the client's overall CAM bill is the sum of all pool allocations. If each pool uses a different denominator, the client's effective pro-rata share can be higher for some pools than others. Verify that the client lease authorizes participation in all pools listed and that the denominator for each pool is correct.
Capital Reserve line appearing in operating expense pools
MRI's flexibility allows landlords to include a capital reserve or replacement reserve line in the CAM operating pool. Unless the client lease explicitly permits reserves as a current-year CAM expense, this is a disallowed charge. The reserve line amount is sometimes the largest single line item on the statement.
Year-over-year pool composition change without notification
Because MRI pools are configured in the system, a landlord can change which expenses flow into a pool or which tenants participate in a pool without generating a visible notification on the statement. If the client's total allocation increased materially, request a pool configuration history showing any changes made during the reconciliation year.
Common overcharges
Capital reserves billed as operating expenses in the CAM pool
MRI's pool architecture makes it easy to route capital reserve contributions through the CAM operating pool. Most NNN leases distinguish between operating expenses (recurring maintenance) and capital improvements (structural upgrades). Charging tenants for reserves against future capital projects is a common MRI-specific overcharge.
Pro-rata denominator errors across multiple pools
Each MRI pool can have its own denominator. If the denominator for even one pool is incorrect (e.g., excludes certain occupied spaces), the error multiplies across every line item in that pool. Tenants with multiple pool allocations can be overcharged on each pool simultaneously.
Management fee applied to pools where it is not permitted by the lease
Some leases exclude certain pools (insurance-only pool, tax pool) from the management fee base. MRI can be configured to apply the management fee to the total of all pools. If the client lease limits the fee to the operating CAM pool only, fees charged on insurance and tax pools represent an overcharge.
Terse GL descriptions masking disallowed expenses
Opaque descriptions like "CTRCT SVCS" or "GEN ADMIN" can obscure landlord overhead, administrative salaries, or capital projects billed as operating costs. Without requesting the full GL detail and supporting invoices, these charges are impossible to evaluate from the face of the statement.
Partner next step
Start with one client file. Collect the lease, amendments, reconciliation, and supporting export. Then run the review inside your partner workspace.