Cleaning and sanitation services for common areas - lobbies, restrooms, hallways - typically included in the CAM cost pool. Janitorial costs are controllable expenses subject to CAM caps in most leases.
Janitorial services are direct operational costs variable with building usage and staffing. Common overcharges include: including tenant-specific janitorial costs (inside leased suites) in the common area pool; and double-billing cleaning costs through both CAM and a separate service fee.
A landlord's janitorial contract covered both common area cleaning and in-suite cleaning for two major tenants. The full contract amount was billed through the CAM pool - even though in-suite cleaning is the responsibility of each tenant individually.
Review whether janitorial costs are clearly labeled as "common area" services. Request the underlying service contract and confirm the scope covers only common areas.
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Find My OverchargesThis page provides general educational information. It is not legal advice and may not reflect the most current law in your state. Consult a licensed attorney for advice specific to your situation.
